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Legal notice for South African fashion retail website

 Legal notice

Website legal notice

Governed by the laws of the Republic of South Africa  ·  Last updated: June 2026

 Business information

Opulence Fashion House
Reg. No: [CIPC Number]
VAT No: [VAT No if applicable]
Polokwane, Flora Park, Limpopo Province, South Africa

 Contact details

Email: info@opulencefashionhouse.co.za
WhatsApp: +27823437874
Operating hours:
Mon–Fri, 08:00–21:00

1. ECT ACT COMPLIANCEECT Act 25 of 2002

This website is operated in accordance with the Electronic Communications and Transactions Act 25 of 2002. By accessing or using this website, you agree to be bound by these terms. All electronic transactions conducted through this website are legally binding under South African law.

2. Consumer rightsCPA Act 68 of 2008

Your rights are protected under the Consumer Protection Act 68 of 2008. You are entitled to:

Fair and honest dealings  ·  Accurate product descriptions  ·  Safe and quality goods  ·  Right to return defective goods within 6 months  ·  Right to cancel a direct marketing transaction within 5 business days

All prices displayed are in South African Rand (ZAR) and include VAT where applicable. We reserve the right to correct pricing errors.

3. Privacy & personal informationPOPIA Act 4 of 2013

We process your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA). Your information is collected solely for order fulfilment, communication, and service improvement. We do not sell or share your personal data with third parties without your consent. You have the right to access, correct, or request deletion of your personal information at any time by contacting us directly.

4. Payments & deposit policy

25% non-refundable deposit is required upon order confirmation to secure your item. The remaining balance is payable upon arrival of the item. Payment constitutes acceptance of these terms. All transactions are processed securely. We do not store card details.

5. Returns & exchangesCPA s.56

In accordance with the CPA, you may return goods that are defective, not fit for purpose, or not as described within 6 months of receipt. Returns are accepted within reason — items must be unworn, in original condition, with tags intact. Custom or special-order items may not qualify for return unless defective. Please contact us within 48 hours of receiving your order to initiate a return.

6. Delivery & liability

Estimated delivery times are provided in good faith and are not guaranteed. We are not liable for delays caused by third-party couriers, customs, or circumstances beyond our control. Risk of loss passes to the customer upon delivery. We recommend that you inspect your order immediately upon receipt.

7. Intellectual propertyCopyright Act 98 of 1978

All content on this website — including images, text, and design — is protected under the Copyright Act 98 of 1978. No content may be reproduced, distributed, or used commercially without prior written consent.

8. Limitation of liability

To the maximum extent permitted by South African law, we are not liable for any indirect, incidental, or consequential loss arising from use of this website or our products. Our total liability shall not exceed the purchase price paid by you for the specific transaction in dispute.

9. Governing law & disputesNCA Act 34 of 2005

These terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the South African courts. We encourage resolution through direct negotiation first. Unresolved consumer complaints may be referred to the National Consumer Commission (NCC) or relevant provincial consumer tribunal.

10. Cookies & website use

This website may use cookies to improve your browsing experience. By continuing to use this site, you consent to our use of cookies in accordance with POPIA. You may disable cookies in your browser settings, though this may affect website functionality.

These terms are subject to change without prior notice. Continued use of this website constitutes acceptance of the current terms.
For any legal queries, contact us at [your@email.com]